A system is the work of a group of people, working together toward a common purpose. Therefore, an organization is a system not a hierarchy. The aim of an organization is to fulfill its Charter, within guiding principles and behavioral values, and the aim of any system is to fulfill its purpose. Therefore, the Managing Systems approach can be applied to the overall organization, to systems and departments, to sub-systems and departmental functions, to cross-functional systems, and the like.
The purpose of Managing Systems is to lead and steward the people and resources entrusted to the leaders of the organization with excellence, and to fulfill the Charter of the organization. This approach begins with knowing the system and the people who work within it, giving opportunities for people to flourish in their role and their life at work.
Managing Systems begins with clear understanding of the Charter of the Organization, the Key Outcomes and Results that indicate successful progress, and the means, the major organizational systems, the organization has determined it needs to fulfill the Charter of the organization.
Managing systems then addresses each of those major organizational systems and/or departments to clearly understand of the purpose of each, the Key Outcomes and Results that indicate successful progress, the system the organization has determined it needs to fulfill the purpose of the system.
Clarity of Responsibility
In each case, system managers will intimately understand which they are responsible to steward (more specifically, the people, process, activities, tools and resources, knowledge, skills and abilities and feedback loops). This leads to a stewardship cycle that includes managing the system, monitoring the key outcomes and results, learning why the system is performing and producing what it is – with continuous improvement and enhancing that which is going well and correcting that which is not.
This approach also leads to developing accurate job descriptions and identifying effective training and education in order to value each member of the organization, developing them to their full potential.
Managing Systems helps an organization and leader steward well that which has been entrusted to them. It optimizes the dynamics and the human physics of groups, utilizing their time, talent, and resources, working toward their common purpose. It helps those with formal authority in the organization to identify, equip, and empower people to achieve unity of aims, methods, and outcomes. It provides the means to sustainably achieve the Key Outcomes and Results and thus fulfill the purpose of the system and the Charter of the organization and value people.